When Complexity Hurts People: Redesigning Recovery
Leading a $40 million dollar initiative enabling hospitals to more effectively communicate with insurance companies, challenge costs, and speed-up claim processing.
Strategy
Facilitation
Team Leadership
Consultation
Product Design
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Designing Systems At Scale
Leading the creation of a healthcare-focused design system that unified internal tools, improved consistency, and accelerated delivery across K-T’s product ecosystem.
Design System
Strategy
Facilitation
Team Leadership
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FEATURED WRITING
AI Will Revolutionize Accessibility
AI will transform accessibility by making everyday digital products automatically usable for people with impairments.
How UX Fits in an Agile Framework
An explanation of how embracing an Agile approach in product design lets UX teams deliver value early through incremental, test-driven iterations rather than aiming for perfection on the first try.
Why build design systems?
Why teams should build a design system as their product and team scale — how it helps manage component complexity, improve consistency, and enable faster, more maintainable design work when a simple component library becomes a bottleneck.
An Introduction To Slicing
An overview of the “Slicing” process — a method for breaking down UX design work into incremental, well-documented, stakeholder-aligned “slices” that map cleanly to Agile sprints.